Just the Fax

Spending more Time, not Money (with Marcy Medinger)

Time is a commodity just as money is; Expensing more time into a dealer's neighborhoods through public events or social media campaigns can go far to boost your dealership's reputation and revenue!

Join Bob Grill and Marcy Medinger as they discuss the practices dealerships can engineer to build rapport with their communities, and thus, their customers.

Marcy Medinger is the Chief Optimizer and Founder of MMDealer Advocates having spent over 20 years gaining invaluable experience as a student of digital marketing and technology. Marcy now applies the wisdom of lean process management, organic lead generation and efficient digital practices to her business in order to ensure clients are getting the most bang for their buck!

Advanced BDC Practices (with Sara Hoagey)

With a changing market comes a changing dealer strategy. Join Bob Grill and special guest Sara Hoagey, CEO of eliteBDC, as they discuss a dealer's Business Development Center (BDC), and the ways dealers can do business better.

Sara Hoagey is the founder and CEO of eliteBDC, an automotive consulting company specializing in virtual BDC training, BDC consulting, and CRM customization services with clients in North and South America. Sara has 25 years of automotive experience in digital strategy, BDC, and CRM systems. She also operates an automotive call center for virtual BDC clients across the country.

Bridging the Showroom Gap (with Rich Mahon)

As we start to see the car buying trends with Generation Z, we see that while an online presence is important, the physical showroom continues to stand strong in their experience.

Join Bob Grill and Industry Expert Rich Mahon, as they discuss how the Digital and Physical showrooms have drifted apart, and how you as a dealer can work to bridge the gap between them.

Rich Mahon has spent the last 27 years working his way up through various roles within the dealership to become the Vice President and General Manager of Toyota South Atlanta, before selling the dealership earlier this year.

Solutions to the Inventory Struggle (with Kraig Quisenberry)

Last episode, Just the Fax set the stage to talk about the current struggle of Inventory in the automotive world, from acquiring to servicing to selling.

Join Bob Grill and special guest Kraig Quisenberry, Vice President of ACV - Major Accounts, as they discuss solutions dealers can take to solve these inventory issues for themselves.

As Vice President of Major Accounts for ACV, Kraig is a nationally recognized speaker of new technology, including process improvement, with proven success achieving employee utilization to help companies go further faster.

The Struggle of Finding Inventory (with Joe Overby)

With the ever-changing market, finding the right inventory has continued to be a challenge for dealers.

 

Join Bob Grill and Special Guest: Joe Overby, Senior Editor of Auto Remarketing and Auto Remarketing Canada at Cherokee Media Group, as they discuss what consumers are asking and how dealers can address these concerns.

Today’s Certified Vehicles Market (with Tom Love)

With Future Cost becoming the biggest concern of the millennial generation of buyer, Certified Pre-Owned Vehicles are among the most sought-after option.

 

Join Bob Grill and Special Guest: Tom Love, Certified Used Vehicle Program Manager at Hyundai Motor America, as they discuss how the industry got here, and how dealers can make the most of the opportunities presented.

 

Tom Love was born and raised in Boston getting his start in the automotive industry in 1987, with the past 20 years at Hyundai Motor America working throughout the company before becoming the Certified Used Vehicle program manager.

The Industry had to Evolve ... Even Your Partners (with Ryan Mulligan)

Dealerships had to change to reflect the current times, but so did the dozens of partners to dealers around the country to better serve and assist.

 

Join Bob Grill and Special Guest: Ryan Mulligan, Director of Partner Development at CARFAX, inc. as they discuss the evolution of Dealer Partners to be an even more valuable asset.

 

Ryan Mulligan serves as the Director of Partner Development at Carfax overseeing a network of 200+ partnerships.  With over 15 years of automotive industry knowledge & experience his focus is centered on fulfilling the Carfax mission statement of building products that helps millions of people shop, buy, own and sell used cars with more confidence.

The New Automotive Horizon (with Kraig Quisenberry)

The automotive industry has been rapidly changing in the last few years, igniting new perspectives.

 

Join Bob Grill of CARFAX and Kraig Quisenberry, Executive Vice President of ACV - Major Accounts, as they discuss the current changes in the automotive industry, and what is in store on the horizon!

 

As Vice President of Major Accounts for ACV Kraig is a nationally recognized speaker of new technology, including process improvement, with proven success achieving employee utilization to help companies go further faster.

How Sales and Service Should Come Together (with Lyndsey Rodriguez)

The Sales Department and Service Department, in many dealerships, have a very adverse relationship.

Join Bob Grill and Special Guest Lyndsey Rodriguez from Team Velocity Marketing, as they discuss how the partnership of a Dealership’s Sales and Service Departments can lead to immense success for your dealership and your customers!

 

Lyndsey Rodriguez works as the Senior Vice President of OEM and Enterprise Accounts for Team Velocity Marketing.

What Customers Expect Today (with Lyndsey Rodriguez)

Your regular coffee shop knows what you want once going in; Amazon knows exactly what you’re interested in by your shopping history; yet the same routine is repeated time and time again in dealerships across the country, regardless of if someone is loyal to that dealership or not.

Join Bob Grill and Special Guest Lyndsey Rodriguez from Team Velocity Marketing, as they discuss the expectations from automotive customers today!

Lyndsey Rodriguez works as the Senior Vice President of OEM and Enterprise Accounts for Team Velocity Marketing.